You must quit all applications before you continue with the following steps. To quit an application, click the <application name>menu on the toolbar (top), and then select Quit. If you cannot quit an application or do not know how, hold down the Command and Option keys, and then press Esc on your keyboard. Select the application in the Force Quit Application window, and then select Force Quit. Click Force Quit to quit the application.
Note You cannot quit Finder.
When you are finished, click the red close button in the upper-left corner to close the window.
Before you perform any database maintenance, make sure that you have at least three times as much hard disk space available as the current size of your Outlook identity. For example, if the identity is 1 gigabyte (GB), there should be at least 3 GB of free space available on the hard disk (not including the space that is needed for virtual memory).
To determine the size of your identity, follow these steps:
When you create an Outlook identity, hard disk space is allocated for the data that the identity receives as you work. When you add and delete messages, appointments, tasks, and notes, the database can develop wasted space.
To back up your identity, follow these steps:
You have created a backup of your identity (or identities) and are ready to continue.
Note This backup can be used by third-party database recovery software, which generally work better on non-rebuilt identities.
Start Outlook and see whether the problem is resolved. If the problem is not resolved, go to the next step.
If you are using Outlook in more than one capacity, such as at home and at work, Outlook may be configured to have multiple identities. Each identity stores separate sets of e-mail, address books, tasks, calendars, account settings, and more.
If Outlook has multiple identities, one of the identities might be damaged. Try to use a different identity to determine whether this is the problem. If an identity is damaged, you must create a new identity to resolve this problem.
To create a new identity, follow these steps:
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